TurboTax Deluxe Federal State
ME: I purchased the Deluxe Fed & State via Amazon. After finishing the Fed 2012. I wanted to start the State. I was then asked to purchase the Fed product for $29 before continuing - in spite of my already paying for the CD. I called your Customer Support on Sunday and was given a service code. I entered it and then got a pop-up claiming that the code had already been redeemed. I can't file the taxes via E-file or do my state, as your product claimed,
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ME: What did I not do when installing CD? There is no request for proof of purchase or key code, etc. when installing.
ME: Amazon will take the CD back. If I cannot resolve this I will send it back.
10_Anh V: hello. of course I can help you with that.
ME: I'm all ears.
10_Anh V: Alright, So you tried to enter a code and it was already redeemed, correct?
ME: Code was 6ZY6UF4T6NTDS
10_Anh V: Alright, unfortunately if it's already redeemed. only code can be only used once.
10_Anh V: so I can give you a download for a free state. brand new download
10_Anh V: so please send it back
ME: Why did you give me a used code? What are saying?
10_Anh V: the code is not used
10_Anh V: the program you had used it already
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Just get TaxCut Deluxe, $20 Total
After rebate, TaxCut Deluxe would be $20. It'll take care of your federal and state filings. Well worth it.
I should mention that I used to use TurboTax, but switched to TaxCut this year. This year, TurboTax had added a troublesome registration process that ties the software to one machine, and also installs some spyware.
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